Returns & Refunds
Stock items. If a stock product is unused, in its original packaging and you tell us within 14 days of delivery, we'll arrange return and refund (excluding freight). Contact us first — do not return goods without a return authorisation.
Custom items. Custom tags, plates and labels are made to your specification and cannot be returned or exchanged unless the item is faulty or doesn't match the approved artwork/spec. Please check proofs carefully before approving production.
Faulty or incorrect items. If we made an error, we'll replace or refund the item including return freight — contact us with photos of the issue.
PrimeTrack. PrimeTrack subscriptions are month-to-month, no lock-in; cancel anytime. The 5-day free trial requires no payment details.
Contact: 03 7064 0578 · sales@primetags.com.au.